5/26/12, 2:45 PM CDT: Installer problem SOLVED.
5/25/12, 5:36 PM CDT:
Last update for now.
A DAZ rep replied to my Wednesday email, suggesting to delete browser cache & cookies and reset the download count. That was supposed to give me new installers. I tried all that and the installers still don't run. I even tried downloading them with Internet Explorer, but to no avail.
It just means that the next time there's a major website upgrade, I'm going to buy/download what I need in advance.
5/25/12, 7;23 AM CDT: Found another DAZ forum thread about the installer .exes not running.
5/24/12, 6:38 PM CDT. Added link to DAZ forum comment about the .exe's not running.
A week ago, DAZ rolled out their website changes with new e-commerce engine. Now, I've been as faithful a customer for them as anyone else, but I'm having a serious concern about this rollout.
Problems with navigating the site and sale prices not showing an expiration date aside, what REALLY bugs me is that after downloading a couple of items that I bought last night they would NOT install.
I double-clicked the .exe's as usual, but they did NOTHING. I tried redownloading them, scanning them for viruses/malware, and even rebooting my computer. Nothning worked. For a while I was thinking that somehow I got some really bad malware that Norton or Malwarebytes couldn't handle. Anyway, after going through the forums this morning I found that at least one other person had the same problem.
Last night I sent an email to customer service, since their support ticket system was still not up.
On a related note: has anyone heard about Universal Extractor? Someone on the DAZ forums suggested trying this to extract the files from the .exes.